What is covered?
All the usual stuff:
- Unlimited support of all servers.
- Unlimited support of all laptops/desktops.
- Management of all ADSL/SDSL internet connections.
- Support for all onsite networking equipment (routers, switches, hubs, wireless access points, cabling, etc).
- Managed antivirus and anti-spam email/files for servers and all PCs.
- Email support for desktops and laptops (Email groups, missing email, bounce-backs, non-delivery reports, spam issues).
- Internet and network connectivity issues for users.
- Daily tape/external drive backup monitoring and issue resolution with monthly report.
- Support for all printers & fax machines.
- Customer’s own software support up to 4hrs per month.
And a few useful things thrown in:
- Unlimited support for Exchange email on BlackBerry, iPhone and Nokia/other phones.
- New user setup – Email, network drives, printing, etc.
- User moves.
- FREE loan equipment when needed - for up to 30 days (desktops, laptops, peripherals etc wherever available).
- Unlimited time onsite where needed.
- Remote support for home workers and onsite where needed (out of hours available when arranged in advance).
- FREE managed offsite file backup service (Offsite backup up to 100GB).
- Supporting in-house IT projects up to 4hrs per month ie office moves .
When is support available?
For free:
- Monday to Friday – 8:30am to 5:30pm
- Monday to Friday – 5:30pm to 7:00pm
- Saturday and Sunday – 10am to 4pm when arranged in advance or in urgent situations
All support outside these hours is chargeable at our standard hourly rates.
