What is covered?
All the usual stuff:
- Unlimited support of up to 1 server.
- Unlimited support of all laptops/desktops.
- Management of 1 ADSL/SDSL internet connections.
- Support for all onsite networking equipment.
- Managed antivirus and anti-spam email/files for servers and all PCs.
- Email support for desktops and laptops (Email groups, missing email, bounce-backs, non-delivery reports, spam issues).
- Internet and network connectivity issues for users.
- Daily tape/external drive backup monitoring and issue resolution with monthly report.
- Support for all printers.
- Customer’s own software support up to 2.5hrs per month.
And a few useful things thrown in:
- New user setup – Email, network drives, printing, etc (other applications as agreed).
- FREE loan equipment when needed - for up to 14 days (desktops, laptops, peripherals etc wherever available).
- Unlimited time onsite where needed.
- FREE managed offsite file backup service (Offsite backup up to 30GB).
- Unlimited support for Exchange email on BlackBerry, iPhone and Nokia/other phones.
- Remote support for home workers (out of hours available when arranged in advance).
- User moves.
When is support available?
For free:
- Monday to Friday – 8:30am to 5:30pm
- Monday to Friday – 5:30pm to 7:00pm
All support outside these hours is chargeable at our standard hourly rates.
